Frequently Asked Questions
You can find answers about Shipping & Delivery, Measuring, Return & refund and other helps here.
If you can't find the answer there, please email us at cs@ixacurtains, we will relpy to you within 24 hours.
Shipping & Delivery
Generally, our handling time is 3-7 business days and standard shipping takes about 7-14 business days.
We offer free shipping sitewide
We ships within the contiguous United States, we do not ship to military addresses, PO Boxes or address with PPO or PRO.
Yes, We offer expedited shipping services. Urgent Shipping charges are paid by the customer. Please select DHL expedited shipping at checkout. Expedited orders are expected to arrive within 10 days after confirming the dimensions, unless there are uncontrollable factors such as weather, natural disasters and etc.
Customers only need to pay for urgent Shipping charges at checkout.
Once your order is picked up by the carrier, you will receive an email with the tracking number. You can track your package on the carrier's website.
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
cs@ixacurtins.com
Everyday 9:00-18:00
